Get in Touch With Us
Got a question about something you've read on douceandco.co.uk, spotted an offer that needs checking, or want to suggest a brand for us to look at? This page covers the ways to reach us and what we can actually help with.
How to Get in Touch
Email is the best way to contact us: [email protected]. We read everything that comes in and try to reply within two working days. If your message is time-sensitive, say so in the subject line and we'll prioritise it.
A bit of context helps us help you faster. Let us know which page or brand your message relates to, and whether you're asking a general question, flagging an error, or something else entirely.
What We Can Help With
- Questions about a listed casino — If you want more detail on how one of the sites featured on our trusted non Gamstop casinos page compares on games, payments or bonus terms, ask and we'll point you to what's relevant.
- Corrections and updates — Welcome offers, terms and game libraries at casinos not on Gamstop change often. If something looks out of date, tell us and we'll review it.
- Suggestions for coverage — Think we've missed a new casino not on Gamstop, or a payment method worth covering in more depth? We're open to suggestions, though we only ever review and list brands we've independently assessed.
- Feedback on our ratings — Curious how we scored a particular site, or disagree with a ranking? We're happy to explain our reasoning.
- General enquiries — Anything else about how the site works, our content, or our approach to reviewing gambling sites not on Gamstop.
What We Can't Do
We're an independent comparison and review site, not a casino operator, payment provider or regulator. That means we can't process deposits or withdrawals, resolve account disputes with a specific brand, or make decisions on behalf of any casino listed on this site. For account issues, the operator's own customer support team is best placed to help. For anything regulatory, contact the relevant licensing authority for that brand directly.
We also can't advise on individual financial or gambling decisions. If you're weighing up whether to play at a casino not on Gamstop versus a UKGC-licensed site, our comparison content is there to inform that choice, but the decision and any risk involved is always yours.
A Note on Responsible Play
This site is intended for adults aged 18 and over. If you or someone you know is finding gambling difficult to control, please mention this when you contact us and we'll point you towards independent support services rather than leaving you without guidance. We take this seriously regardless of whether the query relates to a Gamstop-registered site or not.
How We Handle Your Message
Every email is read by a person, not filtered through an automated reply. Our usual turnaround is two working days, though it can take longer if we're dealing with a high volume of enquiries or need to verify details with a listed operator before responding. We'll always follow up rather than leave a message unanswered.
Accuracy matters to us, particularly with offers, wagering requirements and payment timings, all of which can shift without notice. Reader reports of outdated or incorrect information are one of the main ways we keep our content current, so flagging these is genuinely useful and appreciated.
Before You Write In
If your question is about which casino not on Gamstop might suit you, our guide to trusted non Gamstop casinos covers how we rate and rank sites, along with payment methods, bonus structures and game selection across the brands we cover. It may answer your question faster than waiting for a reply. For anything that guide doesn't cover, we're still glad to hear from you directly.